Returns and Exchanges
We are delighted to have you as a customer and want you to be completely satisfied with your shopping experience. If you are not happy with your purchase we offer 30 days no questions asked return exchange policy.
The return is made fast and easy simply follow the instructions on the invoice you received along with your order or contact us directly. Returned jewelry needs to be in its original condition, include gift boxes, jewelry pouches and tags. Items that show any sign of wear, damage, or alteration will not be refunded nor exchanged. The buyer is responsible for the return shipping fees.
Please package your item securely. Unfortunately we cant refund or exchange items that were damaged during transit or are past our 30 day return period. The items will be sent back to you.
Return process time:
Refunds and exchanges will be processed within 7 business days of the receipt time in an original form of payment less the shipping fees if any.
Please note: Returns are not accepted on final sale and clearance items. But we want you to shine and sparkle, just contact us and we will be happy to help you get your items exchanged.
In case you were not happy with your new piece of jewelry and would like to have it exchanged for something else, please ship the unworn and unaltered item back and we will have the exchange processed within 7 days of the item receipt.
International Returns & Exchanges:
Returns and exchanges are accepted for our international customers. However, are responsible for the return shipping costs. Exchanges are subject to a $5.95 processing fee to cover additional shipping and handling incurred. In case you have received a damaged item we will either replace or refund your order.
For your convenience we accept major credit and debit cards (Visa, Master Card, American Express, Discover), Pay Pal and Amazon Payments. Current billing address and phone information must be included with every order. You represent and warrant that the credit card information you use is correct and complete, the charges will be honored by your credit card company and you will pay fees incurred by you at the posted prices, including all applicable taxes, if any.
Pascollato Jewelry protects your credit card information to make your payment safe and secure. Our website uses SSL encryption protocol, one of the world known security systems on the Internet, on pages where customers enter personal information (name, address, credit card information).
Sales Tax Information
We collect sales tax on all orders shipped within New York and Florida states. The exact rate is calculated based upon the locality of the buyer.